Man With a Van Maida Vale Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Maida Vale provides man and van, removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company", "we", "us" and "our" refer to Man With a Van Maida Vale, the provider of the services.

1.2 "Customer", "you" and "your" refer to the person or business making a booking or using our services.

1.3 "Services" means any man with a van, removals, transport, loading, unloading, packing, delivery, waste removal (where agreed), or related services provided by us.

1.4 "Vehicle" means any van or other vehicle used by us to provide the services.

1.5 "Booking" means a request for services that has been accepted and confirmed by us.

2. Scope of Services

2.1 We provide man and van and small to medium removal services for domestic and commercial customers, including collection, loading, transportation and delivery of goods.

2.2 Our services are generally available within our primary service areas in and around Maida Vale and surrounding districts, and by agreement to other locations within the UK.

2.3 The exact scope of the services, including the number of personnel, size of vehicle, approximate duration and any additional services, will be confirmed at the time of booking.

2.4 We reserve the right to refuse to transport any item which, in our reasonable opinion, is dangerous, illegal, extremely fragile, inadequately packed, excessively heavy, unhygienic or likely to cause damage to the vehicle, our staff, or other goods.

3. Booking Process

3.1 Bookings must be made in advance and are subject to availability of vehicles and staff.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

(a) Full collection and delivery addresses.

(b) Details of property access, such as floor level, lift access, parking restrictions and distance from vehicle to property.

(c) An accurate description of the items to be moved, including any particularly large, heavy, fragile or valuable items.

(d) Your preferred date and time for the service.

3.3 Quotes are provided based on the information you supply. If the information is inaccurate or incomplete, we may adjust the price accordingly, refuse to complete the service, or require additional charges to be paid before continuing.

3.4 A booking is not confirmed until we have expressly accepted it. We reserve the right to decline any booking request at our discretion.

3.5 You are responsible for obtaining any necessary parking permits and ensuring that suitable parking is available near the property at both collection and delivery points. Any parking charges or penalties arising from lack of suitable parking may be added to your final bill.

4. Customer Responsibilities

4.1 You must ensure that the items to be moved are properly packed and prepared for transportation, unless packing services have been specifically agreed as part of the booking.

4.2 You must be present, or have an authorised representative present, at the agreed collection and delivery times to provide access, instructions and to check the inventory where applicable.

4.3 You are responsible for protecting floors, walls and fixtures within your property, unless packaging or protection has been expressly included in the service description.

4.4 You must not ask our staff to perform any illegal act, or to handle goods that are prohibited or restricted under UK law.

4.5 You must inform us in advance of any items requiring special handling, including but not limited to pianos, safes, large appliances, antiques, artworks, glass cabinets or items exceeding normal weight limits.

5. Payments and Charges

5.1 Prices may be quoted on an hourly rate, fixed price or a combination of both, depending on the nature of the job and as agreed at the time of booking.

5.2 Our charges may include, where applicable, travel time, fuel costs, waiting time, tolls, congestion charges, parking fees, and any additional labour required.

5.3 Unless otherwise agreed in writing, payment is due on completion of the service on the same day.

5.4 We reserve the right to request a deposit or full payment in advance to secure a booking. Any such requirement will be communicated at the time of booking.

5.5 Payments must be made using an accepted payment method as advised by us. We do not accept responsibility for cash given to drivers or staff without an appropriate receipt.

5.6 If payment is not made within the agreed time, we reserve the right to charge interest on overdue amounts and to retain goods until payment is received in full, where legally permissible.

6. Changes and Cancellations

6.1 If you wish to change the date, time, scope or details of your booking, you must contact us as soon as possible. Any changes are subject to availability and may result in an adjustment to the price.

6.2 If you wish to cancel your booking, you must notify us within our cancellation periods:

(a) Cancellations made more than 48 hours before the scheduled start time may be made without charge, unless otherwise stated at booking.

(b) Cancellations made within 24 to 48 hours of the scheduled start time may incur a cancellation fee, up to a reasonable proportion of the quoted price.

(c) Cancellations made within 24 hours of the scheduled start time, or failure to be present at the agreed time and place, may be charged up to the full quoted amount.

6.3 If we need to cancel or re-schedule your booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, staff illness or emergencies, we will notify you as soon as practicable and offer an alternative date or a refund of any payments made for the affected booking. We are not liable for any indirect or consequential losses arising from such cancellations.

7. Loading, Unloading and Access

7.1 Our staff will take reasonable care when loading and unloading your items. However, it is your responsibility to ensure safe and reasonable access at both collection and delivery addresses.

7.2 If access is restricted or significantly more difficult than described at booking, we may charge additional fees to cover extra time, labour or equipment required.

7.3 We are not responsible for any damage to items or property resulting from difficult or unsafe access which you insist we attempt against our advice, including but not limited to narrow staircases, unsuitable doorways or obstructed routes.

8. Goods in Transit and Liability

8.1 We will take reasonable care to protect your goods while they are in our possession and in transit.

8.2 Our liability for loss or damage to goods is limited to a reasonable amount, taking into account the nature of the items and the price you have paid for the service. We do not provide specialist insurance for high-value items unless expressly agreed in writing before the service.

8.3 We will not be liable for:

(a) Damage to items that were not adequately packed by you where we did not provide packing services.

(b) Damage to items with pre-existing defects, wear and tear, or instability.

(c) Loss of or damage to items of particularly high value, including but not limited to jewellery, cash, documents, antiques or artworks, unless we have expressly agreed in writing to transport such items.

(d) Indirect or consequential losses, such as loss of profits, loss of income, or loss of opportunity.

8.4 If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably possible and in any event within 48 hours of completion of the service, providing details and evidence of the loss or damage.

8.5 You are responsible for arranging any additional insurance you may require for your goods during the move, especially for higher value items.

9. Exclusions of Liability

9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

9.2 Subject to clause 9.1, our overall liability to you for any claim arising out of or in connection with the provision of our services shall be limited to the amount paid or payable by you for the specific booking in question.

10. Waste, Disposal and Regulations

10.1 We are not a general waste carrier unless this has been expressly agreed as part of your booking and covered by any required waste carrier registration.

10.2 Where waste removal or disposal is agreed, we will only remove items that are lawful for us to carry and dispose of, and we will do so at appropriate facilities in accordance with UK waste regulations.

10.3 We will not remove or transport hazardous, toxic, flammable or prohibited materials, including but not limited to chemicals, solvents, gas cylinders, asbestos, explosives, medical waste or any items classified as hazardous under applicable legislation.

10.4 You are responsible for accurately identifying any items to be treated as waste and for ensuring that no prohibited materials are included. We may refuse to remove any items that we reasonably suspect to be hazardous or unlawful.

10.5 Any additional costs incurred for lawful disposal, recycling charges or special handling fees will be added to your bill where applicable.

11. Delays and Events Beyond Our Control

11.1 We will make reasonable efforts to keep to agreed timelines, but arrival and completion times are estimates only and may be affected by factors outside our control, such as traffic, weather, road closures or delays at your property.

11.2 We are not liable for any indirect or consequential losses resulting from delays, including missed appointments, loss of earnings or additional costs incurred by you.

12. Complaints

12.1 If you are dissatisfied with any part of our service, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it.

12.2 Complaints regarding loss or damage to goods must comply with the notification requirements set out in clause 8.4.

12.3 We will review all complaints fairly and aim to respond within a reasonable timescale.

13. Data Protection and Privacy

13.1 We will collect and process your personal data only for the purposes of managing bookings, providing services, handling payments, and dealing with enquiries or complaints.

13.2 We will handle your personal information in accordance with applicable UK data protection laws and will not sell or disclose your information to third parties except where necessary to provide the service or where required by law.

14. Amendments to These Terms

14.1 We may update these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated to you, and will apply to bookings made after that time.

14.2 For bookings already confirmed, the Terms and Conditions in force at the time of booking will apply, unless a change is required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

By confirming a booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.