Terms and Conditions for Man With A Van Maida Vale

Man With A Van Maida Vale provides flexible removal and transport services for domestic and commercial customers across the UK. These Terms and Conditions set out the basis on which our services are supplied, including the booking process, payment arrangements, cancellation rights, liability limits, waste handling obligations, and the law that governs this agreement. By making a booking, the customer agrees to be bound by these terms, so it is important to read them carefully before confirming any service.

These terms apply to all services arranged under the Man With A Van Maida Vale name, whether the work involves a single item, multiple items, furniture relocation, office transport, or the removal of unwanted materials. They are intended to be clear and fair, while also reflecting the practical realities of van-based transport services. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean Man With A Van Maida Vale, and references to “you” or “the customer” mean the person, business, or organisation making the booking or receiving the service. A booking is only accepted when we have confirmed it, either verbally, in writing, or by electronic message. Any estimate or quotation is provided on the understanding that the information supplied by the customer is accurate and complete.

1. Booking Process

All bookings must be made in advance where possible, although same-day or short-notice transport may be accepted subject to availability. To help us provide an accurate service, the customer should give full details of the job, including the type and quantity of items, access conditions, collection and delivery locations, parking restrictions, stairs, lifts, and any items requiring special handling. If the information provided changes after booking, we may revise the quotation, schedule, or service plan accordingly.

Once a request is received, we may offer either an estimate or a fixed price. An estimate is based on the details supplied and may change if the actual work differs from what was described. A fixed price remains valid only if the scope of work stays the same. The customer is responsible for ensuring that all measurements, item descriptions, and access details are correct. We may refuse or amend a booking if the provided information is incomplete, misleading, or unsafe.

To confirm a booking, we may request a deposit, written acceptance, or other form of acknowledgement. The customer accepts that a booking time is an expected arrival window rather than a guaranteed minute-by-minute arrival, unless we expressly state otherwise. Delays may occur due to traffic, weather, loading issues, previous jobs running over, or circumstances beyond our control. We will make reasonable efforts to keep the customer informed if timing changes materially.

2. Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed in writing, payment is due on completion of the job and must be made in the approved form, such as bank transfer, card payment, or another agreed method. We may require a deposit for larger jobs, longer-distance transport, or bookings made at peak times. Any deposit paid may be non-refundable where stated, particularly if resources have been reserved for the customer’s booking.

If payment is not received when due, we reserve the right to charge reasonable recovery costs, interest, or administrative fees to the extent permitted by law. The customer must ensure that sufficient funds are available and that payment details are correct. Any disputed invoice item should be raised promptly and in good faith. The undisputed portion of an invoice must still be paid by the due date.

3. Cancellations and Changes

The customer may cancel or reschedule a booking by giving us reasonable notice. Where a booking is cancelled at short notice, we may charge a cancellation fee to cover lost time, administration, and any costs already incurred. The amount charged will depend on how much notice is given, the size of the job, and whether staff, vehicle time, or third-party services have already been allocated. If cancellation occurs after we have arrived at the collection point, a call-out fee may apply.

We reserve the right to cancel or postpone a booking where this is necessary for safety, legal compliance, vehicle availability, severe weather, breakdown, illness, or any event outside our control. In such cases, we will aim to offer an alternative date or time where reasonably possible. We are not liable for indirect losses caused by cancellation or delay, including missed appointments, lost earnings, or missed access arrangements, unless liability cannot legally be excluded.

If the customer requests a change in the scope of work, such as additional items, extra stops, longer waiting time, or different delivery instructions, we may revise the price and the schedule. Any changes are subject to availability and acceptance by us. Customers should understand that additional work may require extra labour, a different vehicle size, or more time than originally planned.

4. Customer Responsibilities

The customer must ensure that items are packed securely, unless packing has been expressly included in the service. Fragile goods, electronics, artwork, antiques, documents, and valuables should be protected and clearly identified. The customer should remove loose contents, drain fluids where appropriate, and ensure that all boxes are properly closed. We are not responsible for damage caused by poor packing, hidden defects, or unsuitable containers.

The customer must provide safe and lawful access to the pickup and delivery points. This includes arranging any necessary permits, parking permissions, lift access, entry codes, or other authorisations. If access is restricted or delayed because such arrangements have not been made, additional charges may apply. We may refuse to move items that are unsafe, excessively heavy without proper disclosure, illegally stored, or likely to cause damage to property or persons.

The customer confirms that they have the right to ask us to transport the items booked and that no items are stolen, prohibited, dangerous, or otherwise unlawful to move. We reserve the right to inspect items to the extent reasonably necessary to ensure safety and legal compliance. If we believe an item may present a risk or breach these terms, we may refuse to carry it without liability for resulting delay or inconvenience.

5. Liability

We will take reasonable care when handling goods, loading, unloading, and transporting items. However, our liability is limited to direct loss or damage caused by our proven negligence, and only to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, hidden defects, manufacturing faults, inadequate packaging, or damage caused by the customer’s own instructions. This includes items that are fragile, unstable, or improperly secured by the customer.

Where we are liable for loss or damage, our obligation may be limited to repair, replacement, or fair compensation based on the item’s actual condition and value at the time of the incident. We do not accept responsibility for indirect or consequential losses, such as loss of business, lost profits, missed deadlines, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

The customer must report any alleged damage, loss, or shortage as soon as reasonably possible and in any event within a reasonable time after completion of the service. Claims should include sufficient detail to identify the items concerned and the circumstances of the issue. We may require evidence such as photographs, purchase receipts, or proof of value before considering any claim. Failure to report promptly may affect our ability to investigate.

6. Waste Regulations and Unwanted Items

If our service includes the removal of waste or unwanted items, the customer must ensure that all materials are accurately described and separated if required. We only handle waste in compliance with applicable UK waste legislation and environmental requirements. This means we may refuse waste that is hazardous, contaminated, illegal to transport, or unsuitable for collection under our service arrangements. Examples may include certain chemicals, asbestos, clinical waste, gas cylinders, tyres, and electrical waste requiring special treatment.

The customer acknowledges that waste must be transferred to authorised facilities or handled by appropriate disposal routes. We will not knowingly dispose of items unlawfully, fly-tip waste, or accept materials that cannot be handled safely and lawfully. Where necessary, we may request additional information about the type and quantity of waste before confirming the booking. If the actual waste differs from the description given, extra charges may apply or the collection may be refused.

The customer is responsible for ensuring that any items handed over for disposal are legally allowed to be removed and that they have the authority to authorise disposal. If we suspect that items have been obtained unlawfully or contain restricted contents, we may decline to proceed and may notify the relevant authorities where required by law. Any waste transfer records, receipts, or compliance documents will be provided where applicable and where required by the nature of the service.

7. Delays, Access Problems, and Force Majeure

We are not liable for delays or failure to perform services caused by events beyond our reasonable control, including severe weather, road closures, accidents, fuel shortages, vehicle breakdowns, strikes, public emergencies, or acts of government. If such an event occurs, we will use reasonable efforts to minimise disruption and resume the service as soon as practical. Where completion is no longer possible on the original date, the booking may be rearranged without penalty where appropriate.

If the customer is not present at the agreed time or the property cannot be accessed, we may wait for a reasonable period at our discretion, subject to additional charges. Where a job cannot continue because the customer has not prepared the goods, cleared access, or provided accurate directions, we may charge for time wasted and costs incurred. Repeated failure to provide access may result in cancellation of the job without refund of any non-refundable deposit.

We are not responsible for damage caused by unavoidable site conditions, including narrow stairways, weak flooring, unstable fixtures, or hidden hazards not disclosed in advance. The customer should notify us of any known risks before the job begins. If we consider an environment unsafe, we may suspend work until the risk is removed or modified. If it cannot be made safe, we may end the service immediately.

8. Insurance and Property Care

We will take reasonable steps to protect furniture, fixtures, floors, walls, and other surrounding property during the course of the service. Where suitable, we may use blankets, straps, trolleys, or protective handling methods. However, customers should note that no transport service can eliminate all risk entirely. It is the customer’s responsibility to ensure that particularly delicate, high-value, or irreplaceable items are properly declared and, where appropriate, separately insured.

Unless expressly stated otherwise, any insurance we carry is subject to its own terms, exclusions, and limits. The existence of insurance does not create broader liability than is set out in these Terms and Conditions. Customers wishing to rely on their own insurance should check that their policy covers transit, handling, and storage in the circumstances of the booking. We will cooperate with reasonable claims investigations where evidence is available.

Any assistance we provide beyond basic transport, such as dismantling, reassembly, or stacking, is carried out on the understanding that the customer accepts ordinary risks associated with such tasks. If the customer instructs us to act in a particular way that increases risk, we may ask for written confirmation before proceeding. This helps ensure the service remains fair, transparent, and properly documented.

9. General Terms

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. No variation to these terms will be valid unless confirmed by us. If we choose not to enforce a right at any point, that does not mean we waive that right in future.

If any provision of these terms is found invalid or unenforceable, that provision will be severed to the minimum extent necessary, and the rest will remain effective. These Terms and Conditions constitute the entire agreement between the parties regarding the service, unless additional written terms are expressly agreed. The customer should keep a copy of the booking confirmation and any related correspondence for their records.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, unless mandatory law provides otherwise. Nothing in this clause affects any statutory rights that cannot be excluded or limited by contract.