Man With A Van Maidavale Terms and Conditions

These terms and conditions set out the basis on which Man With A Van Maidavale provides domestic and commercial removal, transport, and related man and van services in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to these terms in full. Please read them carefully before placing a booking. They are intended to create a fair, clear, and practical agreement for both parties, covering the booking process, pricing, payment, cancellations, liability, waste handling, and the legal framework that applies to the service.

Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Maidavale. References to “you” and “customer” mean the person, business, or organisation requesting the service. These terms apply whether the booking relates to a one-off move, a collection and delivery, a furniture transport job, or another lawful removal task. Unless otherwise agreed in writing, all services are provided subject to availability, suitability of access, and compliance with applicable UK law.

If any part of these terms is unclear, the customer should ask for clarification before booking. Proceeding with the booking process confirms acceptance of the service terms, including any limitations relating to access, parking, load weight, item condition, and waste disposal responsibilities. In the event of inconsistency between an estimate and these terms, these terms shall prevail unless a written variation is expressly agreed.

1. Booking Process

Bookings may be made by telephone, email, online enquiry, text message, or any other method we make available from time to time. A booking is not confirmed until we have reviewed the job details and issued a clear acceptance. We may request information such as the collection and delivery points, item list, estimated volume, number of floors involved, access conditions, parking arrangements, dates, time windows, and whether assistance with loading or unloading is required. For accurate scheduling, the customer must provide complete and truthful information. Failure to do so may result in revised pricing, delayed arrival, cancellation of the job, or additional charges.

Our van hire with driver service, man and van removals, and furniture transport service are quoted based on the information supplied at the time of booking. If the scope of work changes before the job starts, we may amend the quote accordingly. Changes can include extra items, larger loads, waiting time, difficult access, additional stops, or requests for disposal of unwanted goods. We reserve the right to refuse unsafe, unlawful, or impractical jobs, including those involving prohibited goods, excessive weight beyond vehicle limits, or access conditions that present a risk to people, property, or the vehicle.

It is the customer’s responsibility to ensure that someone authorised to act is present at the agreed times, unless alternative instructions have been agreed in advance. Where keys, codes, parking permits, lift access, or other permissions are required, these must be arranged by the customer unless we expressly agree otherwise. Delays caused by missing access, incorrect addresses, unsuitable parking, or absent decision-makers may result in waiting charges or cancellation fees. We may also refuse to commence or continue work where we believe doing so would breach the law, jeopardise safety, or create a risk of damage.

2. Quotations and Payments

Prices may be provided as a fixed fee, an hourly rate, or a combination of both. Any quotation is based on the information supplied and assumes that the job is completed within the expected time, using reasonable access conditions and standard manual handling requirements. Unless stated otherwise, quotations are exclusive of parking charges, congestion fees, tolls, congestion-zone costs, specialist equipment hire, waste disposal costs, and any other third-party charges. Where such costs are incurred, they may be added to the final invoice.

Payment terms will be confirmed at the time of booking. We may require a deposit, advance payment, or payment on completion. For commercial customers, different terms may apply only where agreed in writing. Accepted payment methods may include bank transfer, debit card, cash, or other approved means. The customer must ensure that cleared funds are available when payment becomes due. Failure to pay on time may result in the suspension of future bookings, the retention of goods where lawful, or recovery action in accordance with UK law.

If the job extends beyond the estimated duration, the customer will be charged for the additional time at the applicable rate. This may happen where traffic delays, extended loading, property access issues, changes to the inventory, or site restrictions increase the time required. All fees must be paid in full unless a written dispute concerns a genuine factual error. A disputed invoice does not suspend the obligation to pay the undisputed portion by the due date.

We may charge for failed arrivals caused by inaccurate information, customer absence, locked premises, inability to access the property, or refusal to proceed after we have already attended. If a deposit has been paid, it may be non-refundable or partially retained to cover administration, allocated time, and lost opportunity, provided this is permitted under consumer law. Any sum retained will be reasonable and proportionate to the loss incurred.

3. Cancellations, Rescheduling, and Delays

Cancellations or requests to reschedule must be made as soon as possible. The amount chargeable on cancellation depends on the notice given and whether we have already incurred costs or reserved time specifically for your job. Where sufficient notice is provided, we may offer a new date without penalty, subject to availability. Where notice is short, a cancellation fee may apply to cover admin time, reserved labour, route planning, fuel, and any unrecoverable third-party costs.

If the customer cancels after the team has been dispatched, arrived at the collection point, or started loading, the full or partial job charge may remain payable. If we need to cancel or delay a booking due to vehicle breakdown, severe weather, road closures, staff illness, safety concerns, or events outside our reasonable control, we will seek to rearrange the service at the earliest reasonable opportunity. We are not liable for indirect losses caused by such delays, though we will act reasonably and communicate any disruption as soon as practicable.

Customers who are not ready at the agreed time may incur waiting fees. If we have to leave because the customer is absent or the property cannot be accessed, the booking may be treated as cancelled by the customer. In those circumstances, any deposit may be retained and additional charges may apply where loss has been incurred. We recommend that customers check all access arrangements, inventory details, and parking permissions before the service date to avoid unnecessary disruption.

4. Liability and Customer Responsibilities

We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are suitably packed, secured, and labelled unless we have agreed to pack or prepare them. Fragile items, antiques, electronics, glass, artwork, and high-value possessions should be declared in advance. Unless we have agreed in writing to provide specialist packing, we are not liable for damage caused by inadequate packaging, pre-existing weakness, hidden defects, or items that are not fit for transport.

Our liability for loss or damage is limited to direct loss caused by our negligence and shall not extend to indirect, special, or consequential losses, including missed appointments, loss of profit, or business interruption. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded under UK law. Any claim for damage must be reported promptly and, where possible, before the team leaves the site. Supporting evidence, such as photographs and a description of the incident, may be requested.

We are not responsible for pre-existing damage, wear and tear, structural defects, unstable furniture, items that collapse under their own weight, or loss caused by hidden contents inside boxes. The customer must ensure that drawers, doors, lids, and moving parts are secure and that loose items are removed or fixed before transport. If we believe an item is unsafe to move, we may refuse to carry it or may only carry it subject to the customer’s written confirmation that they accept the risk.

The customer is responsible for obtaining any necessary permissions from landlords, managing agents, neighbours, building operators, or local authorities where applicable. The customer must also ensure that parking restrictions do not prevent us from carrying out the job safely and efficiently. If a parking fine, penalty charge, or access fee arises due to the customer’s instructions or failure to arrange suitable permission, the customer shall be liable for that amount, provided it is properly incurred and supported by evidence.

5. Waste Regulations and Disposal

Where our service includes removal of unwanted household items, furniture, or other waste, the customer must identify clearly what is to be disposed of and what is to be retained. Waste collection and disposal are carried out in accordance with applicable UK waste regulations, including the duty of care principles that apply to producers and carriers of waste. We may ask the customer to confirm the nature of the waste and its origin before we accept it for disposal. We do not knowingly transport or dispose of waste that is illegal, hazardous, toxic, contaminated, or otherwise prohibited without the correct licence, paperwork, or special handling arrangements.

Items that are classed as waste remain the customer’s responsibility until they are lawfully transferred to an authorised facility or carrier. The customer must not ask us to dispose of materials in a manner that would breach environmental rules, fly-tipping laws, or local restrictions. If the waste type requires special treatment, additional charges may apply. We reserve the right to refuse any load that appears to contain prohibited waste, sharp objects, chemicals, asbestos, clinical waste, gas bottles, oils, batteries, electrical items with unsafe damage, or other controlled materials unless specifically agreed and lawfully handled.

Where we take waste away, the customer authorises us to deliver it to licensed facilities or approved recycling centres as appropriate. Any waste transfer notes, receipts, or records may be retained in accordance with legal requirements. The customer must not include personal data, confidential documents, or dangerous items in waste loads unless they have been declared and managed lawfully. If we suspect a load contains undeclared restricted waste, we may stop the job, seek further information, or decline the disposal element without liability.

6. Damage, Complaints, and Claims Procedure

If the customer believes a problem has occurred during the service, they should notify us as soon as reasonably possible and provide relevant details. Claims for damage, shortage, or loss should include photographs, a description of the item, and evidence of its condition before and after the move where available. We may inspect the item or request that it is retained for inspection. Failure to permit reasonable inspection may affect the ability to investigate the claim properly. Nothing in this section reduces any statutory rights that a consumer may have under UK law.

Where a complaint is made, we will review the circumstances in good faith and aim to resolve the matter fairly. Any remedy may be limited to repair, replacement, cleaning, partial refund, or a reasonable reduction in price, depending on the nature of the issue and the extent of our responsibility. We are not obliged to provide compensation where the problem was caused by customer instructions, lack of information, unsuitable packing, inherent weakness, or an event outside our control.

For business customers, any claim must be made promptly and in any event within a reasonable time after the event giving rise to the claim. We will not be liable for claims brought long after the service if this has materially impaired our ability to investigate. Nothing in these terms affects mandatory rights or duties under legislation that cannot be excluded by contract.

7. Force Majeure, Governing Law, and General Provisions

We shall not be liable for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control. These may include extreme weather, accidents, road closures, police direction, industrial action, fire, flooding, acts of terrorism, pandemics, power failures, or other unforeseen circumstances. Where such an event occurs, we will seek to minimise disruption and may suspend or rearrange the service without liability for indirect losses.

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory consumer or statutory provisions require otherwise. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

We may update these terms from time to time to reflect changes in the law, operational requirements, or service structure. The version in force at the time of booking will apply to that booking unless a different version has been expressly agreed in writing. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these man with a van service conditions, including all payment, cancellation, liability, and waste obligations stated above. Acceptance of service constitutes acceptance of the contract on these terms.